FAQ

Garment Printing

What type of ink do you use? 

Our garments are printed using a Direct to Garment (DTG method). We use Kornit water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4 

Why does my shirt have a vinegar smell? 

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. 

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

Checkout

What payment methods do you offer? 

You can pay using your credit card or debit card (Visa, Master Card and Amex), Apple Pay, Google Pay, PayPal and Afterpay. 

How does Afterpay Work?

Afterpay lets you pay your checkout total in 4 instalments over 6 weeks. You'll pay your first instalment at the time of purchase, and the remainder every two weeks. 

Are there any fees for using Afterpay?

With interest-free instalments, the only fees are for late payments. You can find your payment schedule in the Afterpay app and we'll send you regular reminders.

Will my order be delayed if I pay with Afterpay?

There is no delay, orders ship as they would with any other form of payment.

Where are your products shipped from? 

All of our product are designed in Sydney Australia. Every item is printed to order and shipped from facilities in Australia, USA and Europe depending you your location. Australian orders will be delivered via Australia Post. US and international orders will be shipped via USPS. All orders will receive a tracking number. Orders are typically printed and dispatched within 3 business days from order.

If you need an item by a specific date, or have any questions about shipping times, please contact us by email at info@notroses.com.au

How do I know if you can ship to my address?

We ship to most countries around the world. Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Returns and Exchange Policy

Do you you accept returns or exchanges? 

If you'd like to return an item we’d be happy to help! Please email us at info@notroses.com.au prior to sending your return. 

Exchanges:
These exchanges must be made within 30 days from the date you received your order. All items must be in their original condition (never worn or washed). Please pack your items with their tags and the invoice included in the original packaging.

When sending an item back for exchange, be sure to include your order number. You are allowed to exchange one time only, so please be sure to order the correct size.